We sent your the wrong product:
If we shipped you the wrong product we're sorry! We will send a replacement or refund you for your purchase. Please email within 14 days of receiving your order for a replacement or refund.
If you received a damaged product:
If your order arrived damaged please take photos of the damaged product and email us within 14 days of receiving your order. We will need to submit a ‘damage in transit’ case with Australia Post. We will send a replacement or refund you for your purchase.
Excluding items described in the Terms below, if you ordered the wrong item, or simply changed your mind we will refund you for your purchase (minus the shipping charges), provided the returned item(s) are received back in their original packaging and in new condition. When your return is received, you will be issued a refund to your credit card. You will be responsible for return shipping costs of non-defective merchandise.
Please contact us via email at email@example.com for customer support.
Mushroom spawn returns and refunds
We do not offer returns or refunds for mushroom spawn purchases if you’ve ordered the wrong item or have changed your mind. This is due to it being a perishable product.
We strongly recommend selecting Express Post for Mushroom Grain Spawn products as long transit times can negatively impact the live mycelium. Upon receipt, place your spawn in the fridge until you're ready to use it (please note Pink Oyster can not be stored in the fridge and needs to be used soon after receiving it). If you refrigerate spawn, take it out of the fridge and leave out at room temperature for 24 hours before use.
Grow Kit returns and refunds
We do not offer returns or refunds for Mushroom Grow Kit purchases if you’ve ordered the wrong item or have changed your mind. This is due to it being a perishable product.
If you see no activity after following the instructions after two weeks, send us an email with photographs to firstname.lastname@example.org. We will offer troubleshooting advice to help grow your mushrooms.
Delivery of goods
You are liable for the goods once they are delivered to you or they are left at your address as per your instructions.
Any Products ordered shall be deemed to have been duly delivered to you upon them being left at the address stated in the order details or at such other address nominated in your order, regardless of:(a) whether or not such place is attended at the time of such delivery; and(b) whether or not delivery is acknowledged or otherwise accepted by you or on your behalf at the relevant time.
Liability and indemnities
Although we will endeavour to ensure that all Products supplied by us satisfy your requirements, no Liability is accepted by us, and to the fullest extent permitted by law all Liability is excluded, for any Loss arising from:(i) any failure or delay in performance of any of our Obligations to you, under these Terms or otherwise, arising from any cause beyond its reasonable control;(ii) any failure by us to deliver Products which are (a) without defect, (b) correct in quantity, or (c) consistent with any sample or description by reference to which they were supplied;(iii) any personal injury or death to any consumer of any Products.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
MODIFICATIONS TO THE SERVICE AND PRICING
Subject to any law to the contrary, we do not guarantee that Products will appear exactly as they do in any photograph on any website, brochure or social media post published by us or on our behalf.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any content on the website through which the service is provided, without express written permission by us.