Terms of use

Terms of use

This website is operated by Little Acre Gourmet Mushrooms. Throughout the site, the terms “we”, “us” and “our” refer to Little Acre Gourmet Mushrooms. Little Acre Gourmet Mushrooms offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

MODIFICATIONS TO THE SERVICE AND PRICING

Subject to any law to the contrary, we do not guarantee that Products will appear exactly as they do in any photograph on any website, brochure or social media post published by us or on our behalf.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any content on the website through which the service is provided, without express written permission by us.


TERMS OF SALE

For retail customers all products must be paid for in full prior to shipping. 

For customers with wholesale accounts you may apply for credit with our store once you have made three prepaid orders. Little Acre Gourmet Mushrooms will assign payment terms and credit limits on application. If you default on the terms of your account, for example late payment, your account will reset to prepaid terms.

Customers are responsible for all shipping, handling, inspection, duty and tariff charges. 

 

DELIVERY OF GOODS

Little Acre Gourmet Mushrooms does not accept any responsibility for delivery times once goods have been dispatched from our warehouse. 

You are liable for the goods once they are delivered to you or they are left at your address.

Any Products ordered shall be deemed to have been duly delivered to you upon them being left at the address stated in the order details or at such other address nominated in your order, regardless of: 

(a) whether or not such place is attended at the time of such delivery; and 

(b) whether or not delivery is acknowledged or otherwise accepted by you or on your behalf at the relevant time.

Please ensure you are available to receive your mushroom spawn order as spawn left outside may become heat stressed.

 

LIMITED WARRANTY

Little Acre Gourmet Mushrooms guarantees the viability of our products upon receiving under the condition that the customer has adhered to the instructions and advice outlined in these Terms and any instructions provided with the Product. 

We will provide store credit or a refund under the following circumstances:

  • We receive a written explanation of any problem you may be facing to our email address, hello@littleacre.com.au with photos included for reference
  • We deem Little Acre Gourmet Mushrooms to be at fault

Heat stress

Mushroom products are heat sensitive. In warm weather we recommend choosing Express shipping options for any live mushroom products including Mushroom Kits and Mushroom Spawn. 

While we will do everything possible to ensure the viability of Mushroom Spawn ordered through our website we will not accept any responsibility for overheated spawn if you do not choose an Express shipping option.

Please see our advice under the Mushroom spawn transportation and temperature conditions section of these Terms. 


Availability

In some rare cases, products may be out of stock. We will always endeavour to provide you with a suitable substitute or refund you for the value of any item out of stock after you place your order. 

It’s always best to order ahead of time or contact us when ordering large quantities to ensure product availability. Production lead times for Mushroom Spawn can be a minimum of 3 weeks if certain lines are out of stock.

RETURN POLICY

We hope you enjoy all products purchased at littleacre.com.au, but understand that sometimes returns are necessary. We will provide a return or refund under the following circumstances:

We sent your the wrong product:

If we shipped you the wrong product we're sorry! We will send a replacement or refund you for your purchase. Please email within 7 days of receiving your order for a replacement or refund. 

You changed your mind:

Excluding items described in the Terms below, if you ordered the wrong item, or simply changed your mind we will refund you for your purchase (minus the shipping charges), provided the returned item(s) are received back in their original packaging and in new condition. When your return is received, you will be issued a refund to your payment method. You will be responsible for return shipping costs of non-defective Products.

Please contact us via email at hello@littleacre.com.au for customer support.


READY TO FRUIT MUSHROOM KITS  

Mushroom Kit returns and refunds 

We do not offer returns or refunds for Mushroom Kit purchases if you’ve ordered the wrong item or have changed your mind. This is due to it being a perishable product. 


Mushroom Kit troubleshooting

If you see no activity after following the instructions after two weeks, send us an email with photographs to hello@littleacre.com.au. We will offer troubleshooting advice to help grow your mushrooms. 

Mushroom Kits contain a living mycelium culture and have a USE BY date on the bottom of the packaging. You must start growing your Mushroom Kit within this USE BY date. Any kit not activated before the USE BY date will not be eligible for store credit or refunds.

If you receive a Mushroom Kit and you’re not ready to start growing it please store the kit in the fridge until you’re ready to start. Storing Mushroom Kits in the fridge will place the mycelium into a hibernation state and you can store it refrigerated for up to six months. All Kit varieties can be stored in the fridge with the exception of Pink Oyster Mushroom Kits. These can not be stored in the fridge as it will kill the mycelium. Please start Pink Oyster Mushroom Kits as soon as you receive them. 


DIY MUSHROOM KITS 

DIY Kit returns and refunds 

DIY Kits refer to our DIY Organic Mushroom Mini Farm product. We do not offer returns or refunds for DIY Kit purchases if you’ve ordered the wrong item or have changed your mind. This is due to it being a perishable product. 


DIY Kit troubleshooting

If you see no activity after following the instructions after three weeks, send us an email with photographs to hello@littleacre.com.au. We will offer troubleshooting advice to help grow your mushrooms. 

DIY Kits contain a living mycelium culture. If you receive a DIY Kit and you’re not ready to start growing it please store the kit in the fridge until you’re ready to start. Storing DIY Kits in the fridge will place the mycelium into a hibernation state and you can store it refrigerated for up to six months.

MUSHROOM SPAWN & CULTURES

Mushroom spawn quality guarantee

Little Acre Gourmet Mushrooms is committed to supplying high quality mushroom spawn and mycelium products. All of our mushroom spawn is grown on Certified Biodynamic Australian wheat grain and is cultured and inoculated in the highest quality clean room and laboratory facilities. 

Grain is sterilised in an industrial autoclave at 121ºC before inoculation with mycelium culture and is supplied free of any contaminants. Once you have used the spawn/mycelium product or opened the sealed bag which it has come in we can not take responsibility for contamination if it occurs. 

The mushroom spawn you are purchasing is exactly the same product we use for our own mushroom farm and strains are continually tested for vigour and yield. 

We will work with you to ensure our product meets expectations. Spawn and strain performance is dependent on growing conditions, inoculation technique and substrate mixes. 


Mushroom spawn and culture use

Use of mushroom spawn purchased from Little Acre Gourmet Mushrooms is intended for the cultivation of fresh mushrooms and products derived from the growth of fresh mushrooms. You may use our mushroom spawn to make your own mushroom products. 

You are not permitted to directly resell any mushroom spawn or cultures purchased from littleacre.com.au

Mushroom spawn is sold with the assumption of the customer’s prior knowledge of mushroom growing. It does not come with instructions on how to inoculate or expand into bulk substrate. If you do not know how to use mushroom spawn or cultures we suggest trying a ready to fruit grow kit instead. 

Mushroom spawn is Generation 2 (G2) unless otherwise stated. This means it is ready for expansion to bulk substrate for the purpose of growing fresh mushrooms. Further grain to grain expansion of the mycelium to G3 spawn or beyond is not recommended and can lead to increased chance of contamination, loss of vigour and lesser yields. 

Mushroom spawn is available in 1kg or 2kg bags. Mushroom spawn comes in a specialised spawn bag with a 0.2 micro filter patch. 

Upon receipt, store your mushroom spawn in the fridge until ready to use. Please note Pink Oyster spawn needs to be stored at 10ºC. Storing Pink Oyster spawn below 10ºC will kill the mycelium. If you refrigerate spawn, take it out of the fridge and leave out at room temperature for 24 hours before use.

Storage instructions, substrate suitability, and recommended growing conditions are listed on the product pages for each species.


Mushroom spawn transportation and temperature conditions

Mycelium is extremely sensitive to transportation. The biggest risk is overheating during transit.

When mycelium is transported above 5°C it will start to grow. As a result, it will self-heat. The larger the volume, the worse this effect due to the accumulation of thermal mass. This causes two main problems:

  1. Ageing the mycelium, reducing the quality. 
  2. A bag of spawn can overheat to the point of death in less than 24 hours.

Transporting spawn in Australia’s climate is difficult. As growers ourselves, we’re acutely aware of the disappointment of receiving a cooked box of spawn. 

We strongly recommend choosing an Express shipping option when purchasing mushroom spawn. While we will do everything possible to ensure the viability of spawn ordered through our website we will not accept any responsibility for overheated spawn if you do not choose an Express shipping option. 

Shipping rates are calculated on cubic weight, i.e dimensions of your package and weight of your package. Rates will vary depending on your location and some transport options are not available in some locations.


Mushroom spawn returns and refunds

We do not offer returns or refunds for mushroom spawn purchases if you’ve ordered the wrong item or have changed your mind. This is due to it being a perishable product. 


LIABILITY AND INDEMNITIES 

Although we will endeavour to ensure that all Products supplied by us satisfy your requirements, no Liability is accepted by us, and to the fullest extent permitted by law all Liability is excluded, for any Loss arising from:(i) any failure or delay in performance of any of our Obligations to you, under these Terms or otherwise, arising from any cause beyond its reasonable control;(ii) any failure by us to deliver Products which are (a) without defect, (b) correct in quantity, or (c) consistent with any sample or description by reference to which they were supplied;(iii) any personal injury or death to any consumer of any Products.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

BIOSECURITY & IMPORT RESTRICTIONS

Mycelium cultures, spawn and other mycelium products are living organisms. They will be treated similarly to plant seeds by customs officials and Agricultural Departments. It is your responsibility to be informed about any possible import restrictions or biosecurity restrictions when ordering mycelium products from Little Acre Gourmet Mushrooms. 

Depending on your jurisdiction, supporting documents may be required along with your import or purchase. If you require any documentation please contact us prior to placing your order.

The customer is responsible for any inspection, destruction or biosecurity charges incurred during importation.

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